FAQs
Q: How do I place an order?
问:我该怎样下单?
A: Simply browse our products, add items to your cart, and follow the checkout steps. You will receive an order confirmation email once complete.
答:只需浏览我们的商品,将商品加入购物车,并按照结账步骤操作。完成后你将收到一封订单确认邮件。
Q: Can I modify or cancel my order after placing it?
问:下单之后我可以修改或取消订单吗?
A: Orders can be modified/cancelled within 2 hours of placement. Please contact our support team immediately for assistance.
答:订单可在下单后2小时内修改或取消。请立即联系我们的客服团队寻求帮助。
Q: How long will my order take to arrive?
问:我的订单需要多久才能送达?
A: UK standard delivery takes 3-5 working days, while express delivery takes 1-2 working days.
答:英国标准配送需要3-5个工作日,加急配送需要1-2个工作日。
Q: How do I return an item?
问:我要如何退货?
A: Please contact us within 14 days of receiving your order, and we will guide you through the simple return process.
答:请在收到订单后的14天内联系我们,我们会引导你完成简单的退货流程。
