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Return Policy
We offer a 14-day hassle-free return policy for unused, unopened items in their original packaging.
我们提供14天无理由退换货服务,商品需为未使用、未拆封状态,并保留原包装。
How to Return
如何退货
- Contact our support team at info@yurong.co.uk with your order number
请发送邮件至info@yurong.co.uk联系客服,并提供您的订单号 - Receive a return authorisation number and instructions
获取退货授权编号及操作指引 - Send the item back using a tracked delivery service
使用可追踪物流的配送方式寄回商品
Faulty Items
问题商品
If your item arrives damaged or faulty, please contact us within 7 days. We will cover return postage and offer a full refund or replacement.
若您收到的商品存在破损或质量问题,请在7天内联系我们。我们将承担退货运费,并为您提供全额退款或免费补发服务。
